This book presents a family of social web design principles and interaction patterns that we have observed and codified, thus capturing user-experience best practices and emerging social web customs for web 2.0 practitioners. [+]
Arrived in Portland yesterday and did some prep for one of my gigs at WebVisions, the Ukepalooza set I’m playing with Bill DeRouchey as the duo “Cheeses & Tequila.”
This morning Erin and I are teaching our Designing Social Interfaces workshop. Tomorrow is Ukepalooza, and then immediately afterward I’ll be doing my aptly named Designing for Play presentation.
It’s not too late to register in person!
By now most of my friends and colleagues and readers know that I resigned from my job at Yahoo! nearly a month ago. The meantime has flown by like a dream. B and I went to New Orleans and I was able to enjoy Jazzfest with no “homework” on my mind for the first time in years. I spoke in Minneapolis on the Web App Masters Tour, returned home, and last week I spoke at the Web 2.0 Expo in San Francisco.
In the midst of all this, a week ago Friday I started my new job at AOL.
I’ve started joking with my friends that I must have joined a company called “AOL!? Really?!?” because that’s the first thing out of most people’s mouths. (The ones who can speak, that is – some just boggle their eyes at me.) To be honest, when my friend and mentor, Matte Scheinker, first told me he had come out of retirement to take a new role at AOL as VP for consumer experience I reacted in almost exactly the same way.
For anyone who’s fought the good fight at Yahoo! against a headwind of Bay Area techie-insider scorn, it might seem like moving to AOL would be a matter of taking on more of the same.
But I listened to what Matte had to tell me about his new gig, and the more I heard about it the more intrigued I got. First of all, I like the idea of a company embracing a turnaround effort head on. At Yahoo! we were winning in enough categories that I did not always feel a sense of urgency in the culture about fixing and improving the areas that needed it.
At AOL I feel a bracing awareness: “now or never, do or die!” The new management team has wasted no time remaking AOL, taking it public again, refreshing the brand, repositioning the strategy, and challenging its employees to excel and win.
At some point while we were talking I realized that Matte was recruiting me to join his team, to help him place design thinking and a laserlike focus on customer experience at the heart of the (digital/software) product development process. In some ways, this is a designer or UX guy’s “put your money where you mouth is” moment, where the leadership of a major corporation says, “OK, you’ve been arguing that the customer is key and that design is a tool that is relevant to a company’s strategy and business processes, so now prove it.”
While I enjoyed my role curating the Yahoo! pattern library immensely, and it provided me with plenty of ego-boosting attention in the user experience design community, I did not always feel like I was able to exert my influence within the company in a concrete, effective way. I was there to offer advice and set an example, but I did not always have the ability to put into action ideas about how to make better products and how to employ better processes.
Further, AOL is aggressively interested in reshaping the world of media, publishing, content, attention, and advertising. This has been my wheelhouse since before the web. I came from book publishing, where I was astonished at the 19th century business practices I saw. The upheaval ripping through the worlds of publishing and journalism are messy and frightening for those being tossed about by the rapid changes, but I’m convinced that new models will emerge to connect people with the information and ideas and art and entertainment they want, and people will be compensated for their talents, yes and empires will grow up around these new models of weaving it all together.
AOL is playing in exactly that space. For example, AOL’s Seed beta and the Patch startup AOL recently acquired both represent (to me) very interesting experiments:
I honestly believe AOL has a shot at turning around its fortunes and rejuvenating its illustrious brand and I’m excited to have the opportunity to help the product teams at AOL perform to their highest abilities and succeed at delivering content and experiences that are better than the best of what the Internet has to offer (we call this goal “beating the Internet”).
Are the odds long? Yes, of course they are. That’s what makes the challenge so ambitious and so exciting.
So, yes, AOL. Really!
I was sadly unable to attend the Italian IA Summit again this year, but I agreed to make some introductory remarks via Skype. This was done at midnight my time last week, as Thursday turned into Friday. In Pisa, it was 8 am (more or less) and the conference was just getting started. I could feel the excitement and energy behind the scenes as we got the technology sorted out.
Andrea Resmini, an organizer of the conference and a fellow board member of the Information Architecture Institute managed to “bootleg” the talk in an oblique black and white format. It’s cut off a little at the beginning and seems to run into a glitch around the 5:12 mark, but until some better recording materializes, this murky artifact is the only surviving record of my talk, which I called “Why I Am an Information Architect”:
In the talk, I discussed my personal history and relationship with the concept of IA and the role of the information architect and celebrated what I view as a maturation process and reintegration of various strains of information architecture thinking (the relationship between built architecture and information, the mapping of information systems and relationship, visual thinking, information design, and of course the IA aspects of user experience design) into a coherent disciplinary whole.
Perhaps I need to write my thoughts down and publish them here or somewhere else suitable, such as in the Journal of Information Architecture?
Recently, my colleague Jerome Domurat showed me this bound collection of Eva-Lotta Lamm’s sketchnotes and I was pleased to be reminded of the beautiful one-pager she did of my “Playful Design” talk from UX Lisbon:
Christian Crumlish: Playful Design at UXLX, a photo by [+]
The IA Institute reports that they added the slides and video from my keynote at the Italian IA Summit to the institute’s library, in the latest issue of the monthly IA Institute Newsletter.