Too Easy to Collaborate?

· Best Practices

Michael Helfrich of Groove Networks recounts a telling exchange with a client from his days at the Lotus/IBM Knowledge Management project:

“You mean that one of my supply chain people could share our schedule data with a supplier?” he asked. “Sure, but they could do that with email, or the phone too. Heck, they could do a screen shot of their SAP GUI and fax the thing too couldn’t they?” I offered.