work processes and artifacts of a designer of digital products (an information architect, content strategist, interaction designer, and user experience generalist)
Campfire onboarding for community mental health product
Iterated on the yoga onboarding to shift focus from self-help to being welcomed into a community. Result was sharply improved member signups, reduced churn, a greater percentage of first-time users having a supportive conversation, and increased retention.
In addition to curating the Yahoo design pattern library I also collaborated with the L10n and I18n teams on a multi-lingual glossary of standard Yahoo interface terms, also known as the terms library. The illustration here is of part of the English language version of the glossary.