PressThink: Politically Significant Cluelessness
I asked Mary Hodder of UC Berkeley, who has started a new blog on the napsterization of everything, what she knew about patterns in cluelessness. One of her explanations involved providers of a service that, once upon a time, people could not easily get elsewhere or create on their own. When that starts shifting because of dramatically lower information costs, the traditional suppliers are often the last to know. After all, they’re still offering the same "essential" service at the same quality.
Sounds like Hodder should be on our wishlist.