Category: Best Practices
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So… this happened
Like an aging AAA slugger called up to the majors, like a prep-school outsider starting college, like a choreographer with bad knees getting access to the biggest stage, I find myself leading the product management chapter at 18F as it celebrates its tenth anniversary. 18F is a consulting entity in TTS (Technology Transformation Services) in…
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The right question to ask when solving a problem: Why? (not Who?)
a wise friend of mine once told me when there is a problem you can ask WHO or WHY? WHO is about blame. “Who messed up? Who is at fault? Who should we fire?” but WHY is about learning “Why did this happen? Why didn’t we notice? Why don’t we check for that?” … WHY…
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Social Patterns II: The Social Interfacening…
It’s starting to feel like time to update ye old Designing Social Interfaces, so Erin Malone and I are talking to the kind editors at O’Reilly about doing a second edition. Because user experience, we are doing some research, including a survey. If you work with social interfaces, apps, websites, or experiences, please consider taking…
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It’s the users who are mobile
Still playing catch-up. I wrote this guest blog post for the Hightail blog about eleven months ago, before some of my pals, um… hightailed it to greener pastures. It’s the clearest statement I’ve made yet about both the “tablet first” and “holistic ubiquitous user experience” approach we’ve been taking at CloudOn, so I am going…
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Designing Interfaces, second edition (by Jenifer Tidwell)
In Chapter 9 of the long-awaited new edition of Tidwell’s seminal Designing Interfaces: Patterns for Effective Interaction Design, she includes a kind shout-out to Designing Social Interfaces (on page 394, “What This Chapter Does Not Cover”).