The right question to ask when solving a problem: Why? (not Who?)

· Best Practices, long story short, Teamwork

a wise friend of mine once told me when there is a problem you can ask WHO or WHY? WHO is about blame. “Who messed up? Who is at fault? Who should we fire?” but WHY is about learning “Why did this happen? Why didn’t we notice? Why don’t we check for that?” … WHY is much better