Category: User Experience
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So… this happened
Like an aging AAA slugger called up to the majors, like a prep-school outsider starting college, like a choreographer with bad knees getting access to the biggest stage, I find myself leading the product management chapter at 18F as it celebrates its tenth anniversary. 18F is a consulting entity in TTS (Technology Transformation Services) in…
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Super friends
Between recording sessions and working for the state, I’ve been planning a redux of the one-day remote Design in Product conference and just posted a video over on Linky-Din promoting it.
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In the public sector, what’s the product?
UX Lisbon has now put up online their video of my closing talk from last year’s conference. I listened to it again this morning and I think it holds up and still captures how I feel about the work I am doing. I will be giving an updated and vastly briefer version of this talk…
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The 12 Pods of 2022
Twelve podcasts of 2022
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The right question to ask when solving a problem: Why? (not Who?)
a wise friend of mine once told me when there is a problem you can ask WHO or WHY? WHO is about blame. “Who messed up? Who is at fault? Who should we fire?” but WHY is about learning “Why did this happen? Why didn’t we notice? Why don’t we check for that?” … WHY…