Category: User Experience
In the public sector, what’s the product?
UX Lisbon has now put up online their video of my closing talk from last year’s conference. I listened to it again this morning and I think it holds up and still captures how I feel about the work I am doing. I will be giving an updated and vastly briefer version of this talk […]
The 12 Pods of 2022
Twelve podcasts of 2022
The right question to ask when solving a problem: Why? (not Who?)
a wise friend of mine once told me when there is a problem you can ask WHO or WHY? WHO is about blame. “Who messed up? Who is at fault? Who should we fire?” but WHY is about learning “Why did this happen? Why didn’t we notice? Why don’t we check for that?” … WHY […]